DISCLOSURE: We respect your privacy and want to make sure you are aware of a few things. By clicking above to complete and submit the form, you authorize PriceQuotes, its affiliate partner Business.com and up to six companies in each category that you request to call you at the number you provided, including any mobile numbers, and that you understand that they may use automated phone technology to call you. You are not required to submit the form as a condition of any purchase.
Inbound Call Centers
An inbound call center (or call centre) is a little like reverse telemarketing- instead of hiring a company to place calls to existing or potential customers, a company supplies representatives that are available to receive, or answer, calls on behalf of your business. Call centers can be used to receive calls from customers inquiring about products, placing orders, or for any other purpose. Using an inbound call center is a great way to outsource a function that can take up a lot of business resources. You’ll save on phone and equipment costs, employee and payroll expenses, and will be able to handle a much larger call volume than your own office would be able to accommodate.
What kinds of businesses use inbound calling centers?
Call centers, or inbound call centres, are used by a variety of different businesses. Companies that sell perishable goods for delivery, such as florists, caterers, or food delivery services like the convenience that call centers provide- a customer can call and place an order after regular business hours for delivery the next day. Businesses with a high number of incoming calls, such as insurance companies, warranty issuers, or product maintenance businesses use call centers as an inexpensive alternative to answering all calls at a central business location. If your business spends too much time answering calls, or needs a solution that can accommodate a high call volume, you should consider using an inbound call center.
Benefits of using a call center
Inbound call centers offer several advantages over answering certain types of calls at your own business location. Here are a few reasons why businesses have chosen to use a call center:
Cost savings: Not only will you save on employee costs, you’ll also save on monthly phone bills and equipment expenses. A phone system that can accommodate several thousand or more calls a day and the extensions needed to handle such a large call volume can run into the tens of thousands of dollars for equipment alone. Monthly phone service bills for features like call forwarding, call queuing, and call display will cost more still. Maintenance costs for phone systems add to the cost, too- especially if you’re accepting a large number of calls. A call center bears all of these costs. You won’t need to train employees, buy a new phone system, purchase a maintenance contract, or pay for phone repairs.
Flexibility: Call centers can be hired for temporary projects (having customers call in for a contest) or for long-term assignments (accepting orders on behalf of your business). Call center representatives can place orders, make sales, schedule appointments, and perform other services. There is no need to hire employees for a temporary project or to lease equipment when you’re not certain how much call volume a certain sales promotion will generate.
Convenience: One of the biggest benefits of using a call center is convenience. Calls can be accepted 24 hours a day, 7 days a week. Customers get a live, human response even when all of your employees are of the office after business hours. Call centers employ representatives with different language capabilities, so you can easily reach customers that your own staff might not be able to communicate with.
Hiring an inbound call center can be a great decision. Make sure you compare several different companies and price quotes in order to get the best services for your business.